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With you when it matters most.
150 Bedford Road, Kempston, Bedford, MK42 8BH

Privacy Policy

Your privacy is critically important to us.

A L & G Abbott Funeral Directors is located at:

150 Bedford Road, Kempston, Bedford, MK42 8BH

A L & G ABBOTT takes the privacy of its clients very seriously. This privacy policy explains how we use any personal information we collect about you when you useour services and/or use our website.

Who we are

We are A L & G Abbott, a family partnership. We are registered with the Information Commissioner. For the purposes of GDPR 2018 we are the data controller and data processor of your personal data.

Website Visitors

Like most website operators, A L & G Abbott Funeral Directors collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. A L & G Abbott Funeral Directors purpose in collecting non-personally identifying information is to better understand how A L & G Abbott Funeral Directors visitors use its website. From time to time, A L & G Abbott Funeral Directors may release non-personally-identifying information in the aggregate, e.g., by publishing a report on trends in the usage of its website.

A L & G Abbott Funeral Directors also collects potentially personally-identifying information like Internet Protocol (IP) addresses for logged in users and for users leaving comments on https://www.abbott-funerals.co.uk blog posts. A L & G Abbott Funeral Directors only discloses logged in user and commenter IP addresses under the same circumstances that it uses and discloses personally-identifying information as described below.

What information we collect about you

We may collect and process the following informationabout you:

  • Information you provide to us either face to face or over the phone. From time to time we may monitor and record telephone calls for training purposes.
  • Information you provide to us via letter, email or fax•Information you provide when filling in acontact usform on our website
  • Information you provide to us when completing pre-paid funeral plan documentation
  • This data is likely to include your name, address,telephone number and email address. We may also collect information when paying with a debit or credit card.

The information that is collected,(which may include sensitive information) is essential to us in the performance of our duties to you. We use this information to manage funeral arrangementson your behalfor to make pre-paid funeral plan applications.

The legal basis of us holding this personal data is therefore for the performance of a contract.

We DO NOT use any information collected via the use of cookies on our website for marketing purposes.

How we use this information

  • We will only use your data for the purposes of fulfilling our servicesto you. These services could include arranging and carrying out a funeral, requestsfor headstonesand plaques, funeral wishes or pre-paidfuneral plans, and managing donations on your behalf
  • We WILL NOT use your data for marketing purposes. Golden Charter funeral plans have their own privacy policy and marketing policy which you will agree to when you make a plan application.

How we share information about you

We may disclose your personal informationto third partiesin the following circumstances:

  • For the purposesof carrying out our services for you.
  • In accordance with our legal duties of compliance.
  • If we are under a duty to disclose or share your personal information in orderto comply with any legal obligation or to protect the rights, property, or safety of us, our clientsor others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and prevention, credit risk reduction and to pursue debtors.
  • If we handle charitable donations on your behalf, then we will provide next of kin contact details to the charities for them to acknowledge receiptof the final monies collected.(In our correspondence with these charities we state that next of kin information is to be used for the sole purpose of acknowledgment of the monies received, and not to be used for any marketing purposes in the future)
  • If we handle online charitable donations on your behalf, then we will supply Love2donate with next of kin contact details. Love2donate have their own privacy policy disclosed on their website.

Third Party Linking

Our site may contain links to and from other websites of our affiliates. If you follow a linkto any of these websites, please note that these websites have their own privacy policies. Please check these policies before you submit anypersonal data on these websites.

Transfer of your personal data outside of the European Economic Area

We do not currently transfer yourpersonaldata outsideof the EEA.

Data Retention Period

We may disclose your personal informationto third partiesin the following circumstances:

  • We only keep your personal information for as long as is necessary. For the performance of a pre-paid funeral plan this could be a number of years.
  • We never store records of payment detail.
  • We keepsome business records for a period of 7 years to satisfy our legal and regulatory obligations.
  • We will review on a regular basis the informationthat we hold and if it is deemed to no longer be relevantthen it will be destroyed.
  • We keep some information forpurpose of creating an historicaland cultural archive. This informationwill not be sharedwith any 3rdparty without the express consent of the next of kin or person to whom the informationrelates.

How we will keep your data secure

We will take all reasonable security measures to protect your personal information in storage. These measures include:

  • Paper copies of information held will be kept secure and where necessary locked away with access restricted to the relevant personnel in the performance of our services to you.
  • Password restricted access to specific personnel
  • Any data that is transferred electronically for the purposes of an off-site backup service will be encrypted
  • Digital data stored on-site will be protectedby anti-virus software and a firewall.

Where we store our data:

The information we collect from you may be transferred to and stored at an off-site backup. This destination is within the EEA. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

Cookies

To enrich and perfect your online experience, A L & G Abbott Funeral Directors uses “Cookies”, similar technologies and services provided by others to display personalized content, appropriate advertising and to store your preferences on your computer.

A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. A L & G Abbott Funeral Directors uses cookies to help A L & G Abbott Funeral Directors identify and track visitors, their usage of https://www.abbott-funerals.co.uk, and their website access preferences. A L & G Abbott Funeral Directors visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using A L & G Abbott Funeral Directors websites, with the drawback that certain features of A L & G Abbott Funeral Directors websites may not function properly without the aid of cookies.

By continuing to navigate our website without changing your cookie settings, you hereby acknowledge and agree to A L & G Abbott Funeral Directors use of cookies.

Your Rights

To access your information:

GDPR gives you the right to access any information held about you. We shall respond promptly within 30 days of receiving any request. We shall provide you with details of the personal information we hold about you, including the source(s) of this information, the reason for processing this information and the people/organisations we are entitled to share this information with

Your right to rectification and data accuracy

You have the right to request rectification of any inaccurate data that we hold about you.

It is important that we hold accurate information about you and will take all reasonable steps to ensure when collecting this data, that accuracy is considered at all times. Sometimes data held will need to be updated and you can assist us with this by informing us of any changes when they occur.

Your right to restriction of processing

You have the right to obtain a restriction of processing data in the following circumstances:

  • Where the personal data held is potentially inaccurate, it is restricted until the accuracy has been established
  • Where the purpose for processing the data is unlawful
  • Where we no longer need the personal data, but it is required by you with regard to a legal claim

Your right to erasure

You have the right to requesterasure of any personal data that we hold about you.

Your right to data portability

You have the right to data portability. We will provide to you the data in a suitable format to be readily transferred to another data controller.

Your right to object

You have the right to object based on legitimate interests to your data being processed by us. Where you have objected to us processing your personal data based on legitimate interests then we shall cease such processing immediately unless it can be demonstrated that our legitimate grounds for processing over-ride your interests, rights and freedoms,or that the processing is necessary for the conduct of legal claims.

Automated Decision Making

A L & G Abbott do not use your personal data for the purposes of automated decision-making processes.

If you have a question

Then please do not hesitate to contact Pippa Wilkinson at 150 Bedford Road Kempston MK42 8BH or telephone on 01234 843222.

If you have a complaint

If you have a complaint about any aspect of how your personal data has been used then please contact Pippa Wilkinson in writing at 150 Bedford Road, Kempston MK42 8BH

Changes to our Privacy Policy

We will review this policy and may make changes from time to time in accordance with any requirements of GDPR. The most up to date version will be published on our website or you can request a copy from the office

What our families say about our funeral directors services in Bedford and surrounding areas

What our families say

Contact Us

We serve Kempston and the surrounding areas. If you need any advice then please do get in touch and we we will be happy to help you.