I wanted to contact you regarding my mother’s funeral yesterday. The day went as well as could be expected, but the service that we received from your colleagues who were attending was fantastic. They were so professional, polite, kind and understanding of the difficult situation that we were experiencing. The senior member of the group was so respectful, shadowing us and advising on how the service was to proceed. There was a light hearted moment when the hearse was unable to leave the church due to a car double parked, smiles all round.
It really has been a comfort to know that my mum has been taken care of by you and those at Abbotts, making her look as she once did, elegant and peaceful. I am too aware that at times, changes are needed but you have a wonderfully friendly formula at Abbotts, it’s not the dull gloomy place that one would expect, but a bright friendly place, but from a personal point of view, please keep on the standard that you have as it brought me and my family comfort in those darker days. M.H.